Terms and Conditions
Last updated: 20.03.2026
Introduction
These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website rx.games (the “Website”) and its related or connected services (collectively, the “Service”).
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website andx form a binding legal agreement between you — our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by CX FANCY Limited, a limited liability company registered in Belize with company registration number 000043345, with registered address at 9 Barrack Road, Belize City, Belize, licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005 (License No. ALSI-202411043-Fl2).General Terms
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.Your Obligations
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.Restricted Use
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you are acting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
Austria
France and its territories
Germany
Netherlands and its territories
Spain
Union of Comoros
United Kingdom
USA and its territories
All FATF Blacklisted countries
Any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or unauthorised framing/linking);
4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, or similar content;
4.1.7. In any way considered an attempt to cheat the Service or collude with others;
4.1.8. To scrape odds or violate Intellectual Property Rights;
4.1.9. For any unlawful activity whatsoever.
4.2. You cannot sell or transfer your account to third parties, nor acquire a player account from a third party.
4.3. You may not transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice if you use the Service for unauthorized purposes.
4.5. Employees of the Company and related parties are not allowed to use the Service for real money without prior consent.Registration
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. You may be required to provide valid ID, proof of address, and other KYC documents. We reserve the right to suspend wagering or restrict Account options until required information is received.
5.3. You must provide accurate contact information and maintain an active email address (“Registered Email Address”). Failure to do so may result in missing important notifications.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.8. When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.Your Account
6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our system regulations.
6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8. You must inform us as soon as you become aware of any errors with respect to your Account.
6.9. Responsible Gambling, Self-Exclusion, and Cooling-Off
6.9.1. Gambling must be conducted responsibly. If gambling ceases to be enjoyable or begins to affect wellbeing, Users should activate available responsible gambling tools.
6.9.2. Self-Exclusion
• Available for: 6 months, 1 year, 5 years, or permanently.
• Request must be sent from the Registered Email Address.
• Self-exclusion takes effect within 24 hours.
• Cannot be reversed during the exclusion period.
• Indefinite exclusions may be lifted only after 6 months, subject to:
– written request,
– 7-day cooling-off period,
– approval from the Responsible Gambling team.
6.9.3. Cooling-Off Periods
Options: 24 hours, 72 hours, 7 days, 30 days.
During this period, the account is inactive and cannot be used.
The period cannot be cancelled once initiated.
6.9.4. Additional Resources
Gamban, BetBlocker, NetNanny, GamCare, BeGambleAware, GamblingTherapy.
6.9.5. Limitation of Liability
The Company takes reasonable steps to support Users in managing their activity. Users remain responsible for their actions; however, the Company will make reasonable efforts to prevent misuse or circumvention of responsible gambling measures.
6.9.6. The Company provides responsible gambling tools, including deposit limits, loss limits, session time limits, and reality checks, which are available via Customer Support.
6.9.7. The Company will take reasonable steps to prevent the creation of new accounts by Users who have activated self-exclusion.
6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise.
6.11. Account Closure
6.11.1. Account closure requests must be submitted from the Registered Email Address. Submission does not guarantee immediate closure. Closure may be delayed if:
• investigations are ongoing,
• compliance checks are required,
• disputes or balances remain unresolved.
6.11.2. The Company retains the right to preserve account data as required by applicable law, anti-fraud monitoring standards, payment-provider requirements, and AML regulatory obligations.Deposit of Funds
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank’s or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your rx.games Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.
7.3. Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.
7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
7.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
7.9. Player funds are managed in accordance with applicable regulatory requirements and are processed without unjustified delay.
7.10. Player funds are held separately from the Company’s operational funds in accordance with applicable regulatory requirements.Withdrawal of Funds
8.1. Withdrawals are available only to verified and compliant Users.
8.2. Before submitting a withdrawal request, the User must wager the total amount of each deposit at least three (3) times (3x wagering requirement). No withdrawal request will be processed until this requirement has been fully satisfied. The Company reserves the right to reject or cancel any withdrawal request submitted before the wagering requirement has been fulfilled.
8.3. The Company may request ID documents, proof of address, verification selfies, or conduct live verification before approving any withdrawal. Verification may also be repeated at any stage of the customer relationship.
8.4. Withdrawals must be made to the same payment method used for the deposit, unless the Company authorizes an exception in accordance with its AML/KYC procedures and enhanced due diligence requirements.
8.5. In cases of inaccessible, locked, suspended, or dormant accounts, Users must contact Customer Support.
8.6. Withdrawal limits: The maximum withdrawal amount processed to a User is €/$2,000 per day, €/$7,500 per week, and €/$15,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be granted to Users with a higher VIP level at the Company’s sole discretion. If the total amount of winnings exceeds €15,000, the Company reserves the right to pay the balance in monthly installments of up to €15,000 until the full amount has been paid.
8.7. The Company reserves the right to apply fraud-prevention and risk-management measures, including but not limited to:
deposit and withdrawal limits;
exclusion from specific games or promotions;
enhanced verification procedures;
payment method restrictions;
reduced betting limits;
blocking or delaying high-risk transactions.
8.8. Withdrawals are processed promptly, typically within 24–72 hours following successful verification, excluding weekends, bank holidays, public holidays, and other non-business days, unless additional compliance or security checks are required.
8.9. The Company may refuse, delay, suspend, or cancel any withdrawal if the User violates these Terms, the Restricted Use Policy, or fails to comply with applicable AML/KYC requirements.Payment Transactions and Processors
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment you make.
9.2. We reserve the right to use third party electronic payment processors and/or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.Errors
10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is materially different from those available in the general market at the time the bet was made, or clearly incorrect given the chance of the event occurring at the time the bet was made, then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.Bet Settlement, Dispute Resolution, Refunds
11.1. Event outcomes are determined based on settlement at the time of the event. Later changes (disciplinary decisions, technical reviews, appeals) are not recognized for settlement purposes.
11.2. Results are final upon publication. Only manifest technical errors may be corrected within 24 hours from settlement.
11.3. If a governing body annuls a result within 24 hours, the Company may refund affected bets at its discretion.
11.4. Draw Rules:
• If “draw” is offered as a betting option, only draw bets win.
• If “draw” is not offered, the Company may:
– void bets,
– settle including overtime,
– apply market-specific settlement rules.
11.5. If a result cannot be validated due to lack of reliable sources, the Company may void and refund bets.
11.6. The Company may set minimum and maximum bet amounts and apply personal betting limits at its discretion.
11.7. All bets are final upon placement. The User is fully responsible for reviewing their own betting transactions.
11.8. Bets remain valid if the teams/competitors are correctly listed, regardless of event header or league grouping.
11.9. If an event is postponed for more than 48 hours, bets may be void unless related to tournament advancement or long-term outcomes.
11.10. If the Website displays an incorrect event date, bets stand if the event occurs on the official governing-body date.
11.11. Use of substitute players does not affect bet settlement.
11.12. The Company reserves the right to remove, suspend, or alter any market or event without prior notice.Communications and Notices
12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
12.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from rx.games. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.Liability
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO:
(i) YOUR OWN FAULT;
(ii) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR
(iii) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE.
AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
14.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED
(a) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR
(b) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU:
(i) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND
(ii) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.Gambling by Those Under Age
15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you:
(a) are currently;
(b) were under 18 years or below the majority age which applies to you at the relevant time; or
© have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:
• all winnings currently or due to be credited to your Account will be retained;
• all winnings gained from betting through the Service whilst under age must be paid to us on demand;
• any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion.
We reserve the right to deduct payment transaction fees for deposits made to your rx.games account.
15.2. This condition also applies to you if you are over the age of 18 years but placing your bets within a jurisdiction that requires a higher legal betting age and you are below that legal minimum.
15.3. In the event we suspect you are in breach of this Clause or are attempting to exploit it fraudulently, we reserve the right to take any action necessary, including informing law enforcement agencies.Fraud
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected.
The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
Intellectual Property
17.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the “Systems”) as well as our odds.
You must not use your personal profile for your own commercial gain; we may remove or reclaim nicknames that we deem inappropriate or infringing.
17.3. You may not use our URL, trademarks, trade names, trade dress, logos (“Marks”) or our odds in connection with any product or service that is not ours, that is likely to cause confusion among Customers or the public, or that disparages us.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks.
You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service.
Any unauthorized use or reproduction may result in legal action.Your License
18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sublicensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
18.2. Except for your own content, you may not modify, publish, transmit, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service or any content therein except as expressly permitted by these Terms.
No information on the Service may be altered, merged, scraped, or reorganised.
18.3. Any non-compliance with this Clause may violate intellectual property or proprietary rights and may subject you to civil and/or criminal liability.Your Conduct and Safety
19.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
19.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us.
19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
• promote or share information that you know is false, misleading or unlawful;
• conduct any unlawful or illegal activity, including criminal activity, invasion of privacy, or spreading viruses;
• harm minors in any way;
• transmit or make available any harmful, abusive, defamatory, obscene, hateful, or otherwise objectionable content;
• transmit content you do not have a right to make available (copyright violations, trademarks, proprietary info);
• transmit content containing software viruses or malicious code;
• interfere with, disrupt, or reverse engineer the Service;
• collect information using automated systems, bots, spiders;
• participate in fraud or scams;
• send spam or unsolicited advertising;
• create Accounts by automated means or under false/fraudulent pretences;
• impersonate another Customer or third party;
• perform any act deemed contrary to our business principles.
We reserve the right to investigate all such cases, delete content, terminate Accounts, and take legal action.Links to Other Websites
The Service may contain links to third-party websites that are not maintained by, or related to, us and over which we have no control.
Such links are provided for convenience only and are not checked for accuracy or completeness.
Links do not imply:
• endorsement,
• affiliation,
• responsibility for content, availability, accuracy, usefulness.
You should review the privacy policies and terms of any external websites you access.Complaints
21.1. If you have concerns or questions regarding these Terms you should contact Customer Service via the Website, using your Registered Email Address.
21.2. We take no liability whatsoever when responding to complaints or taking subsequent action.
21.3. The Company participates in mandatory Alternative Dispute Resolution (ADR). All ADR costs are borne by the losing party.
21.4. If a Customer is not satisfied with bet settlement, they must submit details to Customer Service. Complaints will be acknowledged within 72 hours and resolved within 30 calendar days. If unresolved, the User will be informed about ADR options.
21.5. Disputes must be lodged within 7–14 days from the date of settlement. Claims submitted after this period may not be considered.
21.6. If unresolved by Customer Service, the matter is escalated to management.
21.7. If still unresolved, the Customer has the right to arbitration.Assignment
You may not assign any rights or obligations under these Terms without our prior written consent.
We may assign our rights and obligations to any third party capable of providing a service substantially similar to the Service, by posting notice on the Website.
Severability
If any provision of these Terms is deemed unenforceable or invalid, that provision shall be modified to the minimum extent necessary.
The remaining provisions remain in full force.Breach of These Terms
We may suspend or terminate your Account and refuse to provide the Service if, in our reasonable opinion, you breach a material term of these Terms.
Notice will be provided as soon as reasonably possible.General Provisions
25.1. Term of agreement. These Terms remain in full force while you access or use the Service. Provisions survive termination.
25.2. Gender. Words in singular include plural; masculine includes feminine/neuter; persons include corporations and associations.
25.3. Waiver. No waiver is valid unless in writing. Failure to enforce a provision is not a waiver.
25.4. Acknowledgement. By accessing the Service, you acknowledge having read, understood, and agreed to every paragraph of these Terms.
25.5. Language. In case of discrepancy between English and other versions, the English version prevails.
25.6. Governing Law. These Terms are governed exclusively by the law of Anjouan (Union of Comoros).
25.7. Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Service.
25.8. User Verification and Withdrawal Timelines
The Company may conduct verification at any time and for any duration deemed necessary.
Verification may temporarily suspend account operations, including withdrawals, deposits, bets, bonuses, and access to specific services.
Withdrawal requests are typically processed within 24–72 hours after successful account verification.
Additional verification or compliance checks may extend processing times where required by AML, regulatory, or risk considerations.
Processing times may vary due to:
• workload,
• technical or payment-provider delays,
• compliance or AML requirements,
• account irregularities,
• regulatory obligations.
The User accepts that delays resulting from verification or compliance do not constitute grounds for claims or compensation.
- Confiscation: Legal Grounds and Procedure
26.1. General Provisions
26.1.1. The Company may confiscate funds from a User’s Account where violations, fraud, abuse, AML breaches, prohibited conduct, or manipulative activities are identified based on evidence obtained through technical, behavioural, or compliance systems.
26.1.2. Confiscation is considered a protective regulatory measure, not a financial penalty, and may be applied in accordance with these Terms, relevant laws, payment-provider rules, and anti-fraud standards.
26.1.3. Confiscation is applied as a proportionate measure depending on the nature and severity of the violation. It may include bonuses and winnings derived from violations. Deposits are excluded except in cases involving fraud, payment abuse, or legal obligations.
26.1.4. Confiscation may be partial or full depending on the severity, scope, and intent of the violation.
26.2. Grounds for Confiscation
Confiscation may occur if the User engages in or attempts any of the following:
A. Registration Violations
26.2.1. Use of false, incomplete, or misleading personal information.
26.2.2. Use of identity documents belonging to another person.
26.2.3. Multiple accounts (“multi-accounting”).
B. Location / Jurisdiction Violations
26.2.4. Use of VPN, proxy, GPS masking, remote desktop, or any tool intended to manipulate geolocation.
26.2.5. Accessing the Service from restricted or prohibited jurisdictions.
C. Payment and Financial Violations
26.2.6. Use of third-party payment methods.
26.2.7. Chargebacks, payment disputes, or reversal attempts.
26.2.8. Deposits originating from illegal, fraudulent, or unauthorized sources.
D. Bonus Abuse
26.2.9. Use of bonus-related strategies, including but not limited to low-risk, hedge, coverage, arbitrage, equalized, or otherwise risk-minimizing betting patterns, whether alone or in combination with other conduct, may be treated as bonus abuse where, in the Company’s reasonable assessment, such activity is intended to secure an unfair advantage, circumvent the purpose of the bonus, or reduce the commercial risk normally associated with bonus play.
26.2.10. In such cases, the Company reserves the right to declare the relevant bets ineligible for wagering contribution, cancel the bonus, remove any winnings derived directly or indirectly from the bonus, restrict access to future promotions, suspend bonus-related privileges, and apply additional verification or account restrictions where necessary. Deposited funds may also be subject to restriction or confiscation where, in the Company’s reasonable assessment, the User’s activity constitutes abuse of the bonus system, circumvention of these Terms, or participation in coordinated, structured, or risk-minimizing strategies designed to obtain an unfair advantage, including but not limited to cases involving fraud, collusion, multi-accounting, payment abuse, identity misuse, or other violations of these Terms or applicable legal and regulatory requirements.
E. AML / Fraud / Collusion
26.2.11. Suspicious transaction patterns violating AML frameworks.
26.2.12. Collusion between multiple Users or coordinated groups.
26.2.13. Syndicate betting or tournament manipulation.
26.2.14. Use of automated tools, bots, scripts, or unauthorized software.
26.2.15. Behaviour consistent with money laundering, account layering, or structuring.
F. Technical & Data Violations
26.2.16. Interference with platform systems, RTP manipulation, or RNG exploitation attempts.
26.2.17. Reverse-engineering, packet manipulation, or API abuse.
26.2.18. Unauthorized scraping or data extraction.
G. Responsible Gambling Violations
26.2.19. Attempting to bypass self-exclusion or cooling-off restrictions by opening new accounts.
H. Other Critical Violations
26.2.20. Any actions deemed harmful to operational stability, regulatory compliance, or payment-provider integrity.
26.3. Violation Levels
Violations are categorized into three levels:
26.3.1. Minor Violations
Examples:
• small-scale bonus misuse,
• incomplete KYC,
• unintentional rule breach.
Possible actions:
• warning,
• bonus removal,
• temporary account restriction.
26.3.2. Moderate Violations
Examples:
• repeated bonus abuse,
• use of prohibited betting patterns,
• low-level technical manipulation attempts.
Possible actions include:
• removal of bonuses and winnings derived from improper bonus use;
• exclusion from future promotions;
• temporary or permanent account restrictions;
• suspension of account activity pending investigation;
• application of additional verification or due diligence measures.
Confiscation of deposited funds does not apply in cases of bonus abuse alone; however, deposited funds may be subject to restriction or confiscation where, in the Company’s reasonable assessment, the User’s activity involves abuse or circumvention of these Terms, coordinated or structured betting strategies intended to secure an unfair advantage, or is connected to fraud, collusion, multi-accounting, payment abuse, identity misuse, or other violations of these Terms or applicable legal and regulatory requirements.
26.3.3. Severe Violations
Examples:
• fraudulent behaviour,
• identity theft,
• AML breaches,
• syndicate activity,
• technical exploitation,
• multi-accounting,
• access from prohibited territories via geolocation manipulation.
Possible actions:
• full balance confiscation,
• permanent account closure,
• reporting to relevant authorities,
• payment-provider escalation.
26.4. Scope of Confiscation
26.4.1. Confiscation may apply to:
• bonuses;
• winnings derived from violations.
Deposited funds will not be confiscated unless fraudulent activity, payment method violations, or legal/AML requirements are identified.
26.4.2. The Company may also reverse any bets/wagers placed in violation of these Terms.
26.4.3. If violations affect multiple accounts connected to a User, all related accounts may be subject to confiscation and closure.
26.5. Evidence Sources
The Company relies on multiple layers of verification and evidence, including but not limited to:
26.5.1. Technical logs (IP, device fingerprinting, OS signature, browser patterns).
26.5.2. KYC / KYB documentation integrity checks.
26.5.3. Payment-provider reports and chargeback records.
26.5.4. Anti-fraud and behavioural analytics systems.
26.5.5. Geolocation and network intelligence data.
26.5.6. Gameplay pattern analysis and deviation from statistically normal randomness.
26.5.7. Internal and external compliance databases.
Evidence may include automated or manual detection signals, expert analysis, or third-party reporting.
26.6. Notification Procedure
26.6.1. In urgent or high-risk cases, confiscation may occur without prior notice if immediate action is required to protect the platform.
26.6.2. Whenever reasonably possible, the Company will notify the User regarding:
• nature of the violation,
• actions taken,
• whether additional information is required.
26.6.3. Notification may be delayed if disclosure could compromise ongoing investigations.
26.7. Appeals
26.7.1. Users may request clarification or submit an appeal through Customer Support using their Registered Email Address.
26.7.2. The Company may request additional documentation, explanations, or evidence.
26.7.3. Appeals related to AML concerns or third-party payment-provider violations may not be reviewable.
26.7.4. Final decisions regarding confiscation are made in compliance with:
• AML regulations,
• licensing obligations,
• payment-provider rules,
• internal risk assessments.
26.7.5. The Company’s decisions are final unless otherwise required by law or regulatory authority.
- Definitions
(Повний розділ із 36 термінами)**
For the purposes of these Terms and Conditions, the following definitions shall apply:
27.1. “Account”
A personal registered profile created by the User on the Website, enabling access to gaming services, deposits, withdrawals, bonuses, and personal settings.
27.2. “AML” (Anti-Money Laundering)
Regulatory measures aimed at preventing the placement, layering, or integration of illicit funds through the Service.
27.3. “Appeal”
A formal request submitted by the User seeking review of a decision made by the Company, including but not limited to confiscation, account closure, or verification requirements.
27.4. “Balance”
The total funds available in the User’s Account, including deposited funds, winnings, and bonuses (subject to wagering requirements where applicable).
27.5. “Bonus Abuse”
Any User behaviour intended to exploit promotional offers contrary to their intended purpose, including coordinated betting, multi-accounting, or advantage play.
27.6. “Chargeback”
A payment reversal initiated by the User through a financial institution, typically indicating a dispute over a card or transaction.
27.7. “Company”
CX FANCY Limited, a limited liability entity registered in Belize and licensed by the Anjouan Offshore Financial Authority.
27.8. “Confiscation”
The removal of funds, winnings, bonuses, or balances from a User’s Account due to violations identified under these Terms.
27.9. “Cooling-Off Period”
A temporary voluntary self-exclusion initiated by the User for a limited period during which the Account is inactive.
27.10. “Customer Support”
The communication channel through which Users may submit inquiries, complaints, verification documents, or appeals.
27.11. “Device Fingerprinting”
Technical identification tools used to detect devices associated with fraud, multiple accounts, or restricted access methods.
27.12. “Dispute”
Any disagreement or claim submitted by a User related to account activity, bet settlement, withdrawals, or interpretation of these Terms.
27.13. “Enhanced Due Diligence (EDD)”
Additional verification procedures applied in higher-risk situations, including identity validation, payment verification, or transaction review.
27.14. “Fraud”
Any intentional deception, false representation, collusion, identity manipulation, technical tampering, or related unlawful action aimed at gaining benefit from the Service.
27.15. “Geolocation Manipulation”
Any attempt to mask, alter, or falsify the User’s physical location using VPN, proxy, emulator, RDP, hosted servers, or other tools.
27.16. “Jackpot Promotion”
A promotional activity involving prize pools that increase based on player wagers, governed by Section 28 of these Terms.
27.17. “KYC” (Know Your Customer)
Regulatory verification processes requiring submission and validation of identity, residence, and payment information.
27.18. “Malfunction”
Any technical error, system fault, or software issue that disrupts normal gameplay or transaction processing.
27.19. “Minor”
Any individual under the minimum legal age required to participate in gambling activities in the applicable jurisdiction.
27.20. “Multi-Accounting”
The creation or operation of more than one Account by a single User, directly or indirectly.
27.21. “Payment Method Verification”
The process of confirming that deposits and withdrawals are performed using payment instruments owned by the User.
27.22. “Prohibited Behaviour”
Any activity described in Section 19 that violates the integrity, safety, legality, or fairness of the Service.
27.23. “Proxy”
Any technology used to reroute or mask network traffic, including VPN, Tor, DNS tunnels, and similar tools.
27.24. “RNG” (Random Number Generator)
A certified algorithm that ensures fairness and randomness of game outcomes.
27.25. “Self-Exclusion”
A voluntary restriction requested by the User to disable access to the Service for a defined period or permanently.
27.26. “Service”
The Website, games, betting functions, payment systems, technical platform, and all associated offerings of the Company.
27.27. “Suspicious Activity”
Any user behaviour or transaction pattern that may indicate fraud, collusion, AML violation, or Terms breach.
27.28. “Terms”
These Terms and Conditions governing the use of the Website and all related services.
27.29. “Third-Party Payment Provider”
Financial institutions or processors engaged to facilitate deposits, withdrawals, and verification.
27.30. “Unverified Account”
An Account that has not successfully completed KYC or other required identity checks.
27.31. “User” or “Customer”
Any individual accessing the Service, whether registered or not, and/or holding an Account.
27.32. “Verification”
The process through which the Company confirms identity, ownership of payment methods, geolocation, or other compliance-sensitive information.
27.33. “Violation Level”
The classification system described in Section 26.3 defining Minor, Moderate, and Severe violations.
27.34. “Wagering Requirement”
The mandatory amount a User must stake before bonus-related funds become eligible for withdrawal.
27.35. “Website”
The domain rx.games and all related subdomains, platforms, and digital assets operated by the Company.
27.36. “Withdrawal Limit”
The maximum monthly withdrawal amount applicable to the User as defined in Section 8.6.
- Jackpot Promotion Terms (Platincasino Jackpots)
Platincasino launches an event (“activity”) titled Platincasino Jackpots (the “Promo”), which includes three jackpot levels: Major, Grand, and Prime Network.
The Promo runs from 19.01.2024 until discontinued at the sole discretion of Platincasino.
Initial jackpot seed amounts are:
• Major — €50.00
• Grand — €500.00
• Prime Network — €500,000.00
Jackpot amounts increase based on player bets; no additional participation fee applies.
Players participate automatically if they meet conditions outlined in points 6–9.
Only registered Platincasino players may participate.
Players must be at least 18 years old or of legal gambling age in their jurisdiction.
The Promo is unavailable to players from countries where bonuses are prohibited by local regulation.
Players previously excluded from promotional activities, whether by the casino or upon their own request, may not participate.
Qualifying bets must comply with rules described in points 11–16.
Only real-money bets qualify for participation in the jackpot Promo.
Accepted currencies include:
EUR, USD, CAD, AUD, NOK, NZD, JPY, BRL, PEN, BTC, BCH, ETH, LTC, USDT, ADA, XRP, BNB.
The minimum stake required per round to qualify is €1 or currency equivalent.
Only bets placed on designated Platincasino Jackpot games are valid for jackpot triggers.
The list of qualifying games may vary by location due to regulatory or licensing restrictions.
Platincasino may add, remove, or modify the list of eligible games at any time.
Winners are selected randomly at any moment during gameplay based on system algorithms.
Once a jackpot is triggered, a bonus notification is automatically issued to the winner.
Winners must activate the jackpot bonus within 7 days of receiving the notification.
After activation, winnings are credited as real money with NO wagering requirements.
Jackpot winnings are eligible for immediate withdrawal subject to account verification.
Standard casino withdrawal limits apply unless otherwise stated by Platincasino.
Winners receive mandatory on-screen jackpot notifications.
Email confirmations are also sent to winners, provided they have not opted out.
Only players subscribed to newsletters will receive promotional update emails.
The current jackpot values are displayed in real-time within the Promo interface.
Due to system communication delays, the displayed jackpot value may reflect a delay of up to 15 seconds.
Displayed jackpot values may differ slightly from actual values due to rounding rules.
All jackpot winnings are paid by Platincasino.
Jackpot funds are entirely formed and maintained by Platincasino.
Jackpot winnings do not influence or alter RTP (Return to Player) of qualifying games.
Platincasino may confiscate winnings or freeze accounts in accordance with General Terms & Conditions.
All jackpot wins may be verified manually or automatically by Platincasino and/or the game provider.
Participation in the Promo constitutes acceptance of these Jackpot Terms, General Casino Terms, and all Bonus Terms.
Platincasino is not responsible for hardware malfunctions, device failures, or connectivity issues impacting participation.
Communication disruptions, downtimes, or technical limitations may temporarily suspend availability of the Promo.
Participation signifies the Player’s full and unconditional acceptance of the Jackpot Terms.
Platincasino reserves the right to modify, suspend, extend, or terminate the Promo at any time.
In case of disputes, the decision of Platincasino and/or the game provider is final.
- Final Provisions
29.1. Interpretation.
Headings and titles used in these Terms are for convenience only and do not affect interpretation or legal meaning.
29.2. Updates to Terms.
The Company reserves the right to amend, modify, or replace any section of these Terms at any time.
Continued use of the Service constitutes acceptance of such amendments.
29.3. Regulatory Compliance.
The User acknowledges that the Company must comply with international AML/CTF regulations, licensing requirements, payment-provider rules, and other applicable laws.
In case of conflict between these Terms and regulatory obligations, applicable law prevails.
29.4. No Waiver of Rights.
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or any other rights.
29.5. Survival of Certain Provisions.
All clauses related to:
• liability limitations,
• AML / fraud prevention,
• confiscation rights,
• intellectual property,
• dispute rules,
• withdrawal restrictions,
shall survive termination or closure of a User’s Account.
29.6. Independent Legal Advice.
Users are encouraged to seek independent legal consultation if they require clarification of rights and obligations under these Terms.
29.7. Contact Point.
All inquiries regarding these Terms should be submitted through Customer Support using the Registered Email Address.
29.8. Effective Date.
These Terms come into force immediately upon publication on the Website and supersede all earlier versions.
29.9. Binding Nature.
By accessing or using the Service, the User acknowledges that these Terms form a binding legal agreement between the User and the Company.